1. General Information

The Eden Rock Estate website (“the Website”) is provided for informational and booking facilitation purposes only. By accessing or using this Website, you agree to be bound by the terms and conditions outlined in this disclaimer. If you do not agree, please refrain from using the Website.

Eden Rock Estate acts as a platform to advertise and facilitate bookings for privately owned properties within the estate. Individual properties may be owned and managed by separate owners or agents.

2. Bookings & Reservations

All bookings made via the Website are subject to availability and confirmation.

• A booking is only confirmed once payment has been received and written confirmation has been issued.
• Rates, availability, and property details are subject to change without notice.
• The Website does not guarantee the accuracy of all property descriptions, amenities, or images, although reasonable efforts are made to keep content up to date.
• Specific terms relating to cancellations, refunds, and deposits may vary per property and will be communicated at the time of booking.

3. Payments

• Payments must be made in accordance with the terms provided during the booking process.
• Failure to make payment within the stipulated time may result in cancellation of the reservation.
• Eden Rock Estate reserves the right to refuse or cancel bookings at its discretion, subject to applicable laws.

4. Use of Properties

Guests agree to:

• Use the property solely for lawful purposes.
• Respect estate rules, including noise restrictions, security protocols, and community guidelines.
• Not exceed the maximum occupancy limits specified for each property.
• Be responsible for any damage caused during their stay.

The estate reserves the right to remove guests who breach these rules without refund.

5. Estate Rules & Conduct

Eden Rock Estate is a secure residential estate with rules designed to ensure safety and enjoyment for all residents and guests.

By entering the estate, you agree to:

• Comply with all security procedures.
• Adhere to speed limits and access control requirements.
• Respect other residents’ privacy and property.

Failure to comply may result in denied access or removal from the estate.

6. Security Disclaimer

While Eden Rock Estate is a secure estate with controlled access, security personnel, and monitoring systems in place, no security system is infallible.

• The estate, property owners, and management do not guarantee the absolute safety of guests, visitors, or their belongings.
• Guests are responsible for taking reasonable precautions to safeguard their personal property and ensure their own safety.
• Eden Rock Estate shall not be held liable for any loss, theft, damage, injury, or incident occurring within the estate, whether caused by third parties or otherwise.

7. Swimming Pools, Dams & Water Features

Certain properties and common areas within Eden Rock Estate may include swimming pools, dams, ponds, or other water features.

• Use of these facilities is entirely at your own risk.
• No lifeguards are on duty unless explicitly stated.
• Children must be supervised by a responsible adult at all times.
• Guests are responsible for ensuring that they and members of their party are capable swimmers where applicable.
• Surfaces around pools and water features may be slippery, and users are advised to exercise caution.

Eden Rock Estate, property owners, and management accept no liability for injury, death, or loss arising from the use of any water-related facilities.

8. Limitation of Liability

To the fullest extent permitted by law:

• Eden Rock Estate, its owners, employees, and affiliates shall not be held liable for any loss, injury, damage, or inconvenience suffered by guests during their stay or while using the Website.
• This includes, but is not limited to:
  • Personal injury or death
  • Theft, loss, or damage to personal belongings
  • Interruptions to services (e.g., electricity, water, internet)
  • Acts of nature or force majeure events

Guests enter and use the estate and properties at their own risk.

9. Third-Party Services

The Website may include links or references to third-party services (e.g., payment gateways, cleaning services, activities).

Eden Rock Estate:

• Does not control or endorse these third parties.
• Accepts no responsibility for their services, actions, or omissions.

10. Website Use & Accuracy

While reasonable efforts are made to ensure the accuracy of information:

• The Website is provided “as is” without warranties of any kind.
• Eden Rock Estate does not guarantee uninterrupted or error-free operation of the Website.
• Users are responsible for verifying all information before making decisions based on Website content.

11. Indemnity

By using this Website or staying at the estate, you agree to indemnify and hold harmless Eden Rock Estate, its owners, and affiliates from any claims, damages, or expenses arising from:

• Your use of the Website
• Your stay at the estate
• Any breach of these terms

12. Privacy

Any personal information collected via the Website will be handled in accordance with applicable data protection laws. Users consent to the collection and use of their information for booking and communication purposes.

13. Governing Law

These terms are governed by the laws of South Africa. Any disputes arising shall be subject to the jurisdiction of South African courts.

14. Amendments

Eden Rock Estate reserves the right to update or modify these terms at any time without prior notice. Continued use of the Website constitutes acceptance of any changes.

15. Contact Information

For any queries regarding bookings or these terms, please contact us via the details provided on the Website.